en POLSKI
eISSN: 2299-8284
ISSN: 1233-9989
Nursing Problems / Problemy Pielęgniarstwa
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1/2021
vol. 29
 
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abstract:
Original paper

Assessment of patients’ satisfaction level with nursing care in the department of neurology

Katarzyna Wojtas
1
,
Alicja Kamińska
2
,
Alicja Kucharczyk
3

  1. Department of Clinical Nursing, Faculty of Health Sciences, Jagiellonian University Medical College, Cracow, Poland
  2. Laboratory of Theory and Fundamentals of Nursing, Faculty of Health Sciences, Jagiellonian University Medical College, Cracow, Poland
  3. Neurology Department with Stroke Unit, 5th Military Clinical Hospital with Polyclinic, Cracow, Poland
Nursing Problems 2021; 29 (1): 1-6
Online publish date: 2021/11/07
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Introduction
Assessment of satisfaction with nursing care is the result of evaluation of nursing manner, instrumental activities, and contact expressing kindness and care.

Aim of the study: To assess patients’ satisfaction with nursing care during hospitalization in a neurology department.

Material and methods
A diagnostic survey method was conducted among 81 patients treated in the 5th Military Clinical Hospital with Polyclinic in Cracow. The research tools included the Newcastle Satisfaction with Nursing Scale and the author’s questionnaire. Statistical analysis was performed using Statistica 10 software, and the significance level was adopted as p < 0.05.

Results
The mean nursing experience score was 77.69, and the mean nursing satisfaction score was 83.67. A significant difference in nursing experience score according to the respondents’ education (p = 0.03), work activity and study (p = 0.00), and a difference in satisfaction score according to marital status (p = 0.02) were confirmed. There is a correlation between experiences and satisfaction with nursing care and conditions on the ward and nurses’ behaviour. There was no confirmed relationship between nursing experience and satisfaction scores and gender, the age of the subjects, and the number of nurses on duty.

Conclusions
Satisfaction with care depends on various factors that are directly or indirectly related to the nurse’s job. Knowing the patients’ satisfaction with nursing care is extremely important in order to take measures aimed at eliminating factors that reduce such satisfaction.

keywords:

satisfaction, nurse, care

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