Elderly patients’ satisfaction with community-based care provided within Primary Health Care

Introduction. While providing care to families within the scope of their competencies, community nurses also deal with the elderly. The community care services the latter receive involve hygienic, diagnostic and therapeutic activities as well as those related to health education and promotion. From the patient’s perspective, what is important is not only the scope of care, but also his or her satisfaction with its quality.

Aim. The aim of the study was the assessment of elderly patients’ satisfaction with community-based care provided within Primary Health Care.

Material and methods. The study covered 100 patients over 60 years of age and using community care services provided by nurses. The method employed was a diagnostic survey using a questionnaire that the authors designed themselves for the purposes of this research.

Results. More than 90% of patients assessed the community-based care as being of a high quality and almost 85% of them were satisfied with its scope.

Conclusions. The study reported a relationship between the quality of the community-based care and patient satisfaction. No significant correlation between the frequency of use of the care and the satisfaction was observed. The patients’ health status (p = 0.001), age (p = 0.001) and level of education (p = 0.03) had a significant impact on the level of satisfaction with the received care.

Nursing Topics 2015; 23 (2): 203–207