The problem of medical dispatchers’ responsibility functioning in the emergency medical services system

Czesław Chowaniec; Małgorzata Łada; Katarzyna Wajda-Drzewiecka; Rafał Skowronek; Artur Drzewiecki

doi:10.5114/amsik.2014.44588

eISSN: 1689-1716
ISSN: 0324-8267

Archiwum Medycyny Sądowej i Kryminologii/Archives of Forensic Medicine and Criminology

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1/2014
vol. 64

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Original paper

The problem of medical dispatchers’ responsibility functioning in the emergency medical services system

Czesław Chowaniec

,

Małgorzata Łada

,

Katarzyna Wajda-Drzewiecka

,

Rafał Skowronek

,

Artur Drzewiecki

Arch Med Sąd Kryminol 2014; 64 (1): 34–43

DOI: https://doi.org/10.5114/amsik.2014.44588

Online publish date: 2014/08/26

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AMA

Chowaniec C, Łada M, Wajda-Drzewiecka K, Skowronek R, Drzewiecki A. The problem of medical dispatchers’ responsibility functioning in the emergency medical services system. Archiwum Medycyny Sądowej i  Kryminologii/Archives of Forensic Medicine and Criminology. 2014:34-43. doi:10.5114/amsik.2014.44588.

APA

Chowaniec, C., Łada, M., Wajda-Drzewiecka, K., Skowronek, R.,  & Drzewiecki, A. (2014). The problem of medical dispatchers’ responsibility functioning in the emergency medical services system. Archiwum Medycyny Sądowej i  Kryminologii/Archives of Forensic Medicine and Criminology, 34-43. https://doi.org/10.5114/amsik.2014.44588

Chicago

Chowaniec, Czesław, Małgorzata Łada, Katarzyna Wajda-Drzewiecka, Rafał Skowronek,  and Artur Drzewiecki. 2014. "The problem of medical dispatchers’ responsibility functioning in the emergency medical services system". Archiwum Medycyny Sądowej i  Kryminologii/Archives of Forensic Medicine and Criminology: 34-43. doi:10.5114/amsik.2014.44588.

Harvard

Chowaniec, C., Łada, M., Wajda-Drzewiecka, K., Skowronek, R.,  and Drzewiecki, A. (2014). The problem of medical dispatchers’ responsibility functioning in the emergency medical services system. Archiwum Medycyny Sądowej i  Kryminologii/Archives of Forensic Medicine and Criminology, pp.34-43. https://doi.org/10.5114/amsik.2014.44588

MLA

Chowaniec, Czesław et al. "The problem of medical dispatchers’ responsibility functioning in the emergency medical services system." Archiwum Medycyny Sądowej i  Kryminologii/Archives of Forensic Medicine and Criminology, 2014, pp. 34-43. doi:10.5114/amsik.2014.44588.

Vancouver

Chowaniec C, Łada M, Wajda-Drzewiecka K, Skowronek R, Drzewiecki A. The problem of medical dispatchers’ responsibility functioning in the emergency medical services system. Archiwum Medycyny Sądowej i  Kryminologii/Archives of Forensic Medicine and Criminology. 2014:34-43. doi:10.5114/amsik.2014.44588.

PlumX metrics:

Aim of the study: Deaths due to inappropriate functioning of the emergency medical services system, as recently described by Polish mass media, has drawn the attention of society to the activities of medical dispatchers. Legal regulations impose obligations on those persons associated with receiving phone calls and dispensing appropriate emergency medical teams. In this paper an analysis of chosen medicolegal opinions from the practice of the Department of Forensic Medicine and Forensic Toxicology, Medical University of Silesia in Katowice, towards malpractices committed by dispatchers of EMS, was performed.

Material and methods: The authors analysed 12 of medicolegal opinions, issued from 2007 to 2012 by a team of experts.

Results: The errors noted in the work of dispatchers consisted of delays in giving appropriate assistance due to the inability to properly converse, a propensity to downplay patients’ symptoms, and dispatchers crossing their own competences.

Conclusions: The problem may be resolved by the subsidy of EMS, fine-tuning the algorithms for conduct, and proper education of both staff and public.

keywords:

The problem of medical dispatchers’ responsibility functioning in the emergency medical services system

Czesław Chowaniec , Małgorzata Łada , Katarzyna Wajda-Drzewiecka , Rafał Skowronek , Artur Drzewiecki

medical dispatcher, emergency medical services system, malpractice

Czesław Chowaniec

,

Małgorzata Łada

,

Katarzyna Wajda-Drzewiecka

,

Rafał Skowronek

,

Artur Drzewiecki