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ISSN: 1734-3402
Family Medicine & Primary Care Review
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2/2024
vol. 26
 
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abstract:
Original paper

Coordinator of integrated primary care – competences of a new healthcare worker

Bartosz Pędziński
1
,
Anna Owczarczyk
2
,
Katarzyna Badora-Musiał
3
,
Magdalena Bogdan
4
,
Małgorzata Gałązka-Sobotka
5
,
Iwona Kowalska-Bobko
3

  1. Department of Public Health, Medical University of Bialystok, Bialystok, Poland
  2. Institute of Organization and Management, Military University of Technology, Warsaw, Poland
  3. Institute of Public Health, Jagiellonian University, Cracow, Poland
  4. Department of Social Medicine and Public Health, Medical University of Warsaw, Warsaw, Poland
  5. Institute of Healthcare Management, Lazarski University, Warsaw, Poland
Family Medicine & Primary Care Review 2024; 26(2): 221–227
DOI: https://doi.org/10.5114/fmpcr.2024.139031
Online publish date: 2024/06/17
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Background
27 percent of PHC providers in Poland employ the healthcare coordinator.

Objectives
The aim was to determine the expected competencies of the coordinator in light of the needs of employers and the possibilities of an educational system.

Material and methods
In the first stage, 24 study programs were analyzed in terms of qualifications of a new profession. In the second, a survey was conducted to assess the usefulness of knowledge, skills and social competencies among the representatives of 22 PHC providers. In the third, an expert panel developed the key competencies of the coordinator.

Results
The analysis identified a number of new, unique qualifications. In the area of knowledge: understanding of work in PHC including new concepts (patient-centered care, value-based care, deinstitutionalization), population approach, key healthcare measures, interpersonal and health communication, basics of clinical work of all members of an interdisciplinary team, reporting of services. In the area of skills: communication using call-center systems, organization of teamwork, identification of patients for HC interventions in IT systems, effective recruitment, evaluation of PHC activities, health coaching and advocacy, providing health campaigns in social media. With regard to social competencies: the coordinator should build and maintain permanent relationships between the members of an interdisciplinary teams, be open to changes and new solutions, can be a guide for a patient and has a patient-centric attitude.

Conclusions
We defined the professional profile of an iPHC coordinator as a guide oriented on patient’s needs, who is open to changes and innovations and who is effective in communication and interdisciplinary team-work.

keywords:

primary healthcare, integrated care, health workforce, organization and administration, professional competence, delivery of health care

  
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