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ISSN: 1233-9989
Nursing Problems / Problemy Pielęgniarstwa
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4/2014
vol. 22
 
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abstract:
Original paper

The expectations of patients towards nursing staff

Alicja Moczydłowska
1
,
Elżbieta Krajewska-Kułak
2
,
Maria Kózka
3
,
Krzysztof Bielski
4
,
Bożena Kulesza-Brończyk
5
,
Halina Kalandyk
6

  1. Szpital Ogólny w Wysokiem Mazowieckiem Wyższa Szkoła Agrobiznesu w Łomży
  2. Zakład Zintegrowanej Opieki Medycznej, Uniwersytet Medyczny w Białymstoku
  3. Zakład Pielęgniarstwa Klinicznego, Collegium Medicum UJ, Instytut Pielęgniarstwa i Położnictwa, Wydział Nauk o Zdrowiu, Uniwersytet Jagielloński Collegium Medicum
  4. Szpital Ogólny w Wysokiem Mazowieckiem
  5. Wydział Nauk o Zdrowiu, Uniwersytet Medyczny w Białymstoku
  6. Wydział Medyczny, Uniwersytet Rzeszowski
Online publish date: 2015/03/12
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Introduction. Patients evaluate their hospital stay and nursing care, as very satisfactory and also evaluate nursing care.

Aim. To assess patients’ expectations towards nursing staff.

Material and methods. The study included 300 patients from surgical wards (group I) and non-surgical wards (group II). We used the original questionnaire and SWLS and AIS scale.

Results. Respondents would like to see nurses discuss with patients about health problems (64.3%), teach patients proper lifestyle during disease (85.2%), evoke trust (77.7%), and selflessness (64.3%). In the opinion of tested, nurses informed the sick (83.0%) and respected their dignity (90.7%) and the right to privacy (93.3%). The patients in group I, showing the average acceptance of disease, granted the highest scores to nurses work, especially confidence (59%), and the respondents from group II, having low or average level of life satisfaction, gave higher scores for their work.

Conclusions. Patients mostly expected from nurses observational skills, appropriate medical knowledge, human relation to a patient and diligence in the performance of treatments. The most desirable qualities of nurse were: confidence, selflessness, respect dignity of others and responsibility. Most of patients positively evaluated nurses work (higher in surgical wards than non-surgical), large part of them drew attention to performance of their work in a hurry. Patients with a medium degree of disease acceptance and high level of satisfaction gave the highest scores to nursing staff professionalism and job satisfaction.

Nursing Topics 2014; 22 (4): 464–470

keywords:

patient; nurse; patient satisfaction
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