The role of active listening in therapeutic communication with patient

Marek Motyka

eISSN: 2299-8284
ISSN: 1233-9989

Nursing Problems / Problemy Pielęgniarstwa

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2/2011
vol. 19

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abstract:

Review paper

The role of active listening in therapeutic communication with patient

Marek Motyka

Online publish date: 2011/07/21

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The biopsychosocial approach present in modern medicine and contemporary nursing profession strongly emphasizes the necessity to
integrate medical treatment and nursing with a practically-oriented psychology. This integration is best expressed in therapeutic communication
with patients.

The aim of this paper is to define therapeutic communication and to characterise the most important tool, namely active listening. The author
presents active listening techniques, such as: confirming, specifying, paraphrasing, reflecting feelings and reflecting needs. The author highlights
the diagnostic and therapeutic importance of active listening which enables the empatic understanding of the patient and the constructing
of a relationship which has a therapeutic effect.

Nursing Topics 2011; 19 (2): 259–265

keywords:

The role of active listening in therapeutic communication with patient

Marek Motyka

therapeutic communication; active listening techniques