<i>The study of patients’ and caregivers’ satisfaction with care in palliative  medicine unit as an indicator of the quality of palliative care</i>

Ewa Mrówczyńska; Marcin Ziółkowski; Rafał Kisicki; Andrzej Stachowiak; Julia Feit

eISSN: 2081-2833
ISSN: 2081-0016

Medycyna Paliatywna/Palliative Medicine

Current issue Archive Manuscripts accepted About the journal Editorial board Abstracting and indexing Subscription Contact Instructions for authors Publication charge Ethical standards and procedures

Editorial System

Submit your Manuscript

4/2011
vol. 3

Send email

Copy url:

abstract:

Original paper

The study of patients’ and caregivers’ satisfaction with care in palliative medicine unit as an indicator of the quality of palliative care

Ewa Mrówczyńska

,

Marcin Ziółkowski

,

Rafał Kisicki

,

Andrzej Stachowiak

,

Julia Feit

Medycyna Paliatywna 2011; 4: 221–230

Online publish date: 2012/01/24

View full text Get citation

The main goal of palliative care units is to provide a proper quality of care to the patients and their caregivers. One of the methods of managing through quality in palliative care may be the study of satisfaction. In Sue Ryder Home in Bydgoszcz it has been systematically carried out since the implementation of certified system of quality management PN ISO 9001:2008 in 2005. The aim of the work is to evaluate the quality of palliative care in Sue Ryder Home in 2009 and 2010. The results of the satisfaction study, conducted with the assistance of a pollster among the patients and their caregivers with the use of a questionnaire created for the center’s needs, were analysed. In the study there were 70 patients and their caregivers in total, above the age of 18, who have been receiving care for at least 5 days. The study comprised of 4 areas: respecting patients’ rights, symptom management, organization of care, living conditions. The levels of the respondents’ satisfaction were determined with indicators: patients’ satisfaction indicator, and caregivers’ satisfaction indicator, from ‘0’ to ‘10’; where ‘0’ means total dissatisfaction and ‘10’ total satisfaction. The levels of the patients’ and the caregivers’ satisfaction were graded ‘good’ in all areas.

keywords:

patients’ and caregivers’ satisfaction, the quality of palliative care, stationary unit, organization of care, respecting patient’s rights, symptom control

The study of patients’ and caregivers’ satisfaction with care in palliative medicine unit as an indicator of the quality of palliative care

Ewa Mrówczyńska , Marcin Ziółkowski , Rafał Kisicki , Andrzej Stachowiak , Julia Feit

patients’ and caregivers’ satisfaction, the quality of palliative care, stationary unit, organization of care, respecting patient’s rights, symptom control

Ewa Mrówczyńska

,

Marcin Ziółkowski

,

Rafał Kisicki

,

Andrzej Stachowiak

,

Julia Feit